Shipping & Product Returns
Shipping
2023 Festive Season: Opening Times and Shipping Dates
Please note that the last date for ordering pre-Christmas delivery is 21st December! Final despatch before Christmas will be on 22nd December, delivery times will be governed by the courier. The following despatch date is 28th December, for which delivery times will also be governed by the courier. Please contact us with any queries about this.
Opening Hours:
| Friday 22nd December | Open as usual* |
| Christmas Day 25th December | Closed |
| Bank Holiday 26th December | Closed |
| Wednesday 27th December | Closed |
| Thursday 28th December | Open as usual |
| Friday 29th December | Open as usual* |
| Bank Holiday 1st January | Closed |
*please note that some services may not be available after 1pm but we will do all we can to minimise impact to your experience.
Same Day Shipment
Order online before 1pm Monday-Friday for same day shipment. As standard, the below products are shipped via UPS Standard Delivery. Please be advised that shipments will leave our facility on the same day as order and will usually arrive at the UK mainland destination the next day. However, we cannot guarantee delivery date due to UPS processing times and policies. Orders placed on a Saturday or Sunday will be shipped on the following Monday.
Applies to the below product groups:
- U-Series ultrasonic baths
- Sanitiser ultrasonic baths
- Q-Series digital ultrasonic baths
- Sonozyme 3 enzymatic detergent
- Ultraclean Disinfect+
- Ultraclean detergents
- Selected accessories
Subject to availability. Terms and conditions apply.
As our larger machines are usually made to order, these cannot always be shipped on the same day as the order is placed. We will communicate lead times with you upon order. Shipment of these orders will be arranged with a suitable carrier and shipping details will be communicated to you upon arrangement.
Please note – All shipping costs outside the EU are excluding duties and taxes.
Returns
Troubleshooting and Problem Solving:
Sometimes it is possible to rectify any issues over the telephone. Our dedicated After Sales Team may be able to troubleshoot your problem remotely, thus causing minimal disruption.
Contact our After Sales department on:
Tel: +44 (0)29 2083 7337
Email Us
Please have to hand your model and serial number together with information on the problem prior to contacting us. The serial number of your Ultrawave ultrasonic equipment can be found on a label at the back of the machine.
Ultrawave is committed to supplying ultrasonic cleaning equipment of the highest quality. However, on rare occasions, it is possible that ultrasonic cleaners may not meet the expectations of our customers. Should this occur, we aim to address and rectify any problems you may have with Ultrawave ultrasonic cleaning equipment quickly and effectively.
