Shipping & Product Returns

Shipping

Please note - All shipping costs outside the EU are excluding duties and taxes.

Next Day Delivery

Order online before midday and receive your new ultrasonic cleaning equipment or detergent the next day!

Next day delivery applies to the below product groups:

  • U-Series ultrasonic baths
  • Q-Series digital ultrasonic baths
  • Sonozyme 2 enzymatic detergent
  • Ultraclean detergents
  • Selected accessories
Next day delivery service applies to mainland UK only and is subject to availability. Terms and conditions apply.

Purchases not eligible for next day delivery

All other purchases that are not eligible for next day delivery will be arranged with a suitable carrier and shipping details will be communicated by one of the sales staff.

Ultrawave is committed to supplying ultrasonic cleaning equipment of the highest quality. However, on rare occasions, it is possible that ultrasonic cleaners may not meet the expectations of our customers. Should this occur, we aim to address and rectify any problems you may have with Ultrawave ultrasonic cleaning equipment quickly and effectively.

Returns

Troubleshooting and Problem Solving

Sometimes it is possible to rectify any issues over the telephone. Our dedicated After Sales Team may be able to troubleshoot your problem remotely, thus causing minimal disruption.

Contact our After Sales department on:

Tel: +44 (0)845 330 4238
Email: service@ultrawave.co.uk

Please have to hand your model and serial number together with information on the problem prior to contacting us. The serial number of your Ultrawave ultrasonic equipment can be found on a label on the back of the machine.